Terms & Conditions
Welcome to Waterlemon. These Terms & Conditions govern your use of our website and the purchase of products from Waterlemon. By accessing or using our website, you agree to be bound by these terms.
1. About Waterlemon
Waterlemon is an online platform offering curated tableware and home dining products, including trays, napkins, cake stands, table mats, runners, and related products.
2. Use of Our Website
By using our website, you agree to:
Provide accurate and complete information when placing an order.
Use the website only for lawful purposes.
Not attempt to misuse, damage, or interfere with the website or its functionality.
Not use our content, images, product information, or branding without prior written permission.
We reserve the right to restrict or terminate access to the website if these terms are violated.
3. Product Information
We make every effort to ensure that product descriptions, images, dimensions, colours, and other information displayed on the website are accurate.
However, slight variations in colour, texture, finish, or appearance may occur due to photography, lighting, screen settings, or the nature of the materials used.
Product dimensions and specifications should be checked carefully before placing an order.
4. Pricing
All product prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
Waterlemon reserves the right to change product prices, offers, discounts, or promotions at any time without prior notice.
The price applicable to an order will be the price displayed at the time the order is placed.
5. Orders and Order Confirmation
When you place an order through our website, you agree to provide accurate billing, shipping, and contact information.
After placing an order, you will receive an order confirmation through the contact details provided by you.
Waterlemon reserves the right to cancel or refuse an order in certain circumstances, including:
Product unavailability.
Incorrect pricing or product information.
Incomplete or incorrect customer information.
Suspected fraudulent or unauthorised transactions.
Other circumstances beyond our reasonable control.
If an order is cancelled after payment has been received, the eligible amount will be refunded to the original payment method.
6. Payment
Payments on the Waterlemon website may be processed through third-party payment gateways.
By making a payment, you confirm that you are authorised to use the selected payment method.
Waterlemon does not store complete credit/debit card or banking credentials on its servers. Payment information is handled by the applicable payment gateway in accordance with its own terms and privacy practices.
7. Shipping and Delivery
We aim to process and dispatch orders within the estimated timeframe mentioned on the website.
Delivery timelines may vary depending on the delivery location, product availability, courier service, weather conditions, public holidays, or other circumstances beyond our control.
Once an order has been handed over to the shipping partner, delivery is subject to the courier’s operational timelines.
Customers are responsible for providing accurate shipping details. Waterlemon will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
8. Cancellation
Order cancellation requests may be accepted only if the order has not already been processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
To request a cancellation, please contact us as soon as possible using the contact details provided on our website.
9. Returns and Exchanges
Returns and exchanges are subject to Waterlemon’s Return & Refund Policy.
Products may be eligible for return or replacement only under the conditions specified in our applicable return policy.
Customers should inspect their products promptly after delivery and report any damage, defect, or incorrect item within the specified timeframe.
Products that have been used, washed, altered, damaged after delivery, or returned without the required original packaging may not be eligible for return or replacement.
10. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us with your order details and supporting photographs within the applicable reporting period.
After reviewing the request, Waterlemon may provide a replacement, exchange, refund, or another appropriate resolution in accordance with our policies.
11. Intellectual Property
All content available on the Waterlemon website, including but not limited to:
Logos and brand names
Product images
Photographs
Graphics
Text and product descriptions
Website design
Illustrations
Videos
Other visual or written materials
is owned by or licensed to Waterlemon and is protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, publish, or commercially use any website content without prior written permission from Waterlemon.
12. Third-Party Services
Our website may use third-party services such as payment gateways, shipping providers, analytics services, or other technology providers.
Your use of such services may also be subject to the terms and policies of those third parties.
Waterlemon is not responsible for the independent policies, services, or practices of third-party providers.
13. Website Availability
We aim to keep the website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
We may temporarily suspend or modify the website for maintenance, upgrades, technical issues, or other operational reasons.
14. Limitation of Liability
To the extent permitted by applicable law, Waterlemon shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Our liability, where applicable, will be limited to the amount paid by the customer for the relevant product or order.
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded under applicable law.
15. Privacy
Your use of our website is also governed by our Privacy Policy.
We may collect and process information provided by you for purposes such as order processing, payment processing, delivery, customer support, communication, and improving our services.
Please refer to our Privacy Policy for further details.
16. Promotional Offers
From time to time, Waterlemon may offer discounts, promotional codes, special offers, or other promotional benefits.
Each promotion may have its own terms, validity period, eligibility requirements, and restrictions.
Waterlemon reserves the right to modify or withdraw any promotional offer without prior notice.
17. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising in connection with these Terms & Conditions or the use of the Waterlemon website shall be subject to the applicable jurisdiction of the courts in India.
18. Changes to These Terms
Waterlemon reserves the right to update or modify these Terms & Conditions at any time.
Changes will become effective once the updated terms are published on this website.
We encourage you to review this page periodically to stay informed about any changes.
19. Contact Us
If you have any questions regarding these Terms & Conditions, orders, products, or our policies, please contact us through the contact information provided on the Waterlemon website.
Email: waterlemongifts@gmail.com
Phone: +91 9820350242
