Privacy Policy
At Waterlemon, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.
By using the Waterlemon website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you browse our website, create an account, place an order, or contact us, we may collect information such as:
Name
Email address
Mobile/phone number
Billing address
Shipping/delivery address
Order and transaction details
Information you provide when contacting customer support
Website usage and technical information
We only collect information that is reasonably necessary to provide and improve our services.
2. How We Use Your Information
The information we collect may be used to:
Process and fulfil your orders.
Arrange shipping and delivery.
Process payments and refunds.
Provide customer support.
Send order confirmations and delivery updates.
Respond to enquiries and requests.
Improve our products, website, and services.
Prevent fraudulent or unauthorised transactions.
Comply with applicable legal and regulatory requirements.
Send promotional communications where permitted and, where required, with your consent.
3. Payment Information
Payments made through the Waterlemon website may be processed through third-party payment gateways such as Razorpay or other authorised payment providers.
Waterlemon does not intentionally store your complete credit card, debit card, banking, or other sensitive payment credentials on its own servers.
Payment information is processed by the relevant payment service provider according to its privacy policy and security practices.
4. Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
Remember items in your shopping cart.
Maintain login or session information.
Understand how visitors use our website.
Improve website performance and functionality.
Provide relevant marketing or promotional experiences where applicable.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
5. Sharing of Information
We may share relevant information with trusted third parties when necessary to provide our services.
These may include:
Payment gateway providers
Shipping and logistics partners
Website hosting and technology providers
Website analytics and marketing service providers
Customer support service providers
Government authorities or legal bodies where required by law
We do not sell or rent your personal information to third parties.
Third-party service providers may process information according to their own privacy policies and applicable laws.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or destruction.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including order processing, customer service, accounting, legal, tax, and regulatory requirements.
When information is no longer required, we may securely delete or anonymise it, subject to applicable legal obligations.
8. Third-Party Links
Our website may contain links to third-party websites, services, or platforms.
Waterlemon is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with your personal information.
9. Children’s Privacy
Our website is not intended to knowingly collect personal information from children.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to remove the information.
10. Your Rights
Subject to applicable laws, you may have rights regarding your personal information, including the right to:
Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of information where legally permitted.
Withdraw consent for certain communications.
Opt out of promotional communications.
To exercise any applicable rights, you can contact us using the details provided below.
11. Marketing Communications
If you have opted to receive promotional communications from Waterlemon, we may send you information about products, collections, offers, or other updates.
You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in the communication or by contacting us.
Please note that even if you opt out of marketing communications, we may still send essential communications relating to your orders, payments, deliveries, or customer service requests.
12. Changes to This Privacy Policy
Waterlemon may update this Privacy Policy from time to time to reflect changes in our services, website, technology, or applicable legal requirements.
Any updates will be published on this page with a revised Last Updated date.
We encourage you to review this page periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.
Email: waterlemongifts@gmail.com
Phone: +91 9820350242
