Shipping & Delivery Policy

At Waterlemon, we are committed to ensuring that your order reaches you safely and within the estimated delivery timeframe. This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through our website.

1. Order Processing

Once your order has been successfully placed and payment has been confirmed, we will begin processing it.

Orders are generally processed within [2–5 business days], excluding Sundays and public holidays.

Processing times may vary depending on product availability, order volume, or other circumstances.

2. Shipping & Delivery Time

After your order has been dispatched, the estimated delivery time is generally:

• Metro cities: [2–5 business days]

• Other locations: [4–7 business days]

• Remote areas: [5–10 business days]

Delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Waterlemon may offer free shipping on selected orders, products, locations, or during promotional periods. Any applicable shipping offer will be clearly mentioned on the website.

4. Order Tracking

Once your order has been dispatched, we may provide tracking details through the email address or mobile number provided during checkout.

You can use the tracking information provided by the shipping partner to check the status of your shipment.

Please allow some time for the tracking information to become active after dispatch.

5. Delivery Address

Customers are responsible for providing accurate and complete shipping information at the time of placing an order.

Please ensure that the following details are correct:

• Full name

• Complete delivery address

• City and state

• PIN code

• Contact number

Waterlemon will not be responsible for delivery delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information provided by the customer.

6. Delayed Delivery

While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

• Courier or logistics delays

• Severe weather conditions

• Natural events

• Public holidays

• Transportation disruptions

• Incorrect address or contact information

• High order volumes

• Other unforeseen circumstances

If your order is significantly delayed, please contact us with your order details and we will assist you in checking the shipment status.

7. Failed Delivery

If the courier partner is unable to deliver the order because the customer is unavailable, the address is incorrect, or delivery attempts are unsuccessful, the courier may make additional delivery attempts or return the package to Waterlemon.

If an order is returned due to an incorrect address, customer unavailability, refusal to accept delivery, or repeated failed delivery attempts, additional shipping charges may apply for re-dispatch.

8. Damaged Package

Please check the package carefully when it is delivered.

If the package appears visibly damaged, please take photographs of the package and product before opening or immediately after opening it.

If you receive a damaged, defective, or incorrect product, contact Waterlemon within [48 hours] of delivery with:

• Order number

• Photographs/videos of the package

• Photographs of the product

• Description of the issue

Our team will review the request and provide an appropriate resolution in accordance with our Return & Refund Policy.

9. Partial or Missing Items

If any item is missing from your order, please contact us as soon as possible with your order number and details of the missing product.

We will investigate the issue with our fulfilment and delivery partners and assist you accordingly.

10. International Shipping

At present, Waterlemon [does/does not] offer international shipping.

If international shipping is available, applicable shipping charges, customs duties, taxes, and other import-related costs may be payable by the customer unless otherwise stated.

11. Changes to Shipping Policy

Waterlemon reserves the right to modify or update this Shipping & Delivery Policy at any time.

Any changes will be published on this page with an updated Last Updated date.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact us using the details below.

Email: waterlemongifts@gmail.com
Phone: +91 9820350242