Cancellation & Refund Policy
At Waterlemon, we want you to have a smooth and satisfying shopping experience. This Cancellation & Refund Policy explains the conditions under which orders may be cancelled, returned, exchanged, or refunded.
1. Order Cancellation
You may request cancellation of your order before it has been processed or dispatched.
To request a cancellation, please contact us as soon as possible with your order number and registered contact details.
Once an order has been dispatched, cancellation may no longer be possible.
If the cancellation request is accepted before dispatch, the eligible amount will be refunded to the original payment method.
2. Cancellation by Waterlemon
Waterlemon reserves the right to cancel an order in certain circumstances, including:
Product being unavailable or out of stock.
Incorrect product pricing or information displayed on the website.
Incorrect or incomplete customer information.
Suspected fraudulent or unauthorised transactions.
Failure to receive payment confirmation.
Circumstances beyond our reasonable control.
If Waterlemon cancels an order for which payment has already been received, the eligible amount will be refunded to the original payment method.
3. Return Eligibility
Products may be eligible for return or replacement if they are:
Damaged during delivery.
Defective or faulty.
Incorrect or different from the product ordered.
Missing essential parts or components, where applicable.
The product must generally be unused and returned in its original condition and packaging.
Certain products may not be eligible for return due to their nature, hygiene considerations, customisation, or other applicable restrictions.
4. Reporting Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact Waterlemon within [48 hours] of delivery.
To help us process your request, please provide:
Order number.
Photographs of the outer packaging.
Photographs/videos of the product.
Description of the issue.
Our team will review the request and determine the appropriate resolution.
5. Non-Returnable Products
Unless otherwise specified, products may not be eligible for return if they:
Have been used or altered.
Are damaged after delivery due to improper handling or use.
Are returned without original packaging.
Show signs of wear or misuse.
Are returned after the applicable return period.
Are personalised or customised products, where applicable.
6. Exchange or Replacement
If an approved return is eligible for replacement, Waterlemon may provide a replacement product subject to availability.
If the same product is unavailable, Waterlemon may offer an alternative resolution, including a refund where applicable.
7. Refunds
Once a return or cancellation has been approved, the applicable refund will be initiated through the original payment method.
Depending on the payment provider or bank, the refund may take approximately 5–10 business days to reflect in your account.
The actual time taken for the refund to appear may vary depending on your bank, card issuer, or payment service provider.
8. Refund Amount
The refund amount will depend on the reason for the cancellation or return and the applicable terms of the order.
Where applicable, shipping charges may be non-refundable unless the return is due to a damaged, defective, or incorrect product supplied by Waterlemon.
Any applicable deductions will be communicated to the customer before processing the refund.
9. Return Shipping
If the return is approved because the product was damaged, defective, or incorrectly supplied by Waterlemon, we may arrange or reimburse return shipping as applicable.
For other approved returns, the customer may be responsible for return shipping costs.
Return shipping arrangements will be communicated by our team after reviewing the request.
10. Refund for Failed or Cancelled Orders
If an order cannot be fulfilled by Waterlemon after payment has been successfully received, the eligible amount will be refunded to the original payment method.
For orders returned to Waterlemon because of an incorrect address, repeated failed delivery attempts, refusal to accept delivery, or customer unavailability, the refund may be processed after the returned package is received and reviewed.
Applicable shipping or handling charges may be deducted where permitted.
11. Refund Not Received
If you have received confirmation that your refund has been processed but the amount has not appeared in your account within the expected timeframe, please first check with your bank or payment provider.
If the issue continues, contact Waterlemon with your order number and refund details so that we can assist you.
12. How to Request a Cancellation, Return or Refund
To request a cancellation, return, replacement, or refund, please contact us using the details below.
Please include:
Order number.
Name used for the order.
Contact number or email address.
Reason for the request.
Supporting photographs/videos, where applicable.
Our team will review the request and respond with the next steps.
13. Policy Changes
Waterlemon reserves the right to update or modify this Cancellation & Refund Policy at any time.
Any changes will be published on this page with an updated Last Updated date.
14. Contact Us
For questions regarding cancellations, returns, exchanges, or refunds, please contact us.
Email: waterlemongifts@gmail.com
Phone: +91 9820350242
